F.A.Q


How are the speakers proposed to me recruited?


Recruiting life support workers is demanding and selective at Onhelp: 3 years' experience and a diploma are required. The candidate goes through a telephone interview and then a face-to-face interview with a theoretical test and several role-plays. We carry out a reference check with previous employers.

How long does it take to set up the services?

We are aware of the urgency of certain situations, for example in the event of hospital discharge. We are therefore able to start providing support very quickly: within 24 hours in all cases, and during the day for certain situations. In the event of an emergency, do not hesitate and do not hesitate to contact us.

How many hours of home help do I need?

This is a question that does not have a single answer. The level of autonomy, the equipment of the home, the family environment, financial resources, etc. are all elements that must be taken into account. That's why Onhelp has developed a tailor-made solution that is totally customisable. We seek to understand your situation and your needs as well as possible and build the most appropriate support plan with you! Contact us for more information!

Why is a home visit necessary and what is its objective?


A meeting in a beneficiary's home is a legal obligation to set up support for elderly or disabled people. Beyond this obligation, this meeting allows you to get to know each other, to specify your needs and the details of your situation is essential, in order to create together a tailor-made support plan and to identify the most suitable living assistant. It is also an opportunity to answer all your questions.